Business, Management and Accounting
8 years ago

Revolutionizing Service Provisioning in Telecommunication Industry for Customer Satisfaction

Lecture notes in computer science
Service provisioning in a multi-provider environment
Robert M. Davison, Patricia O'Brien

Paper Summary

The article discusses how changes in the telecommunication service industry are affecting the process of providing services to customers. The researchers define the service provisioning process and show how it will change as market structure, customer demands, and technology evolve.

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