Computer Science
8 years ago

Unlocking Decision-Making Secrets: Explanations Improve Acceptance in DSS

The Impact of Explanation Facilities on Decision Support Systems Includes Multiple Knowledge Domains
Zhi Chen, Hongbin Dong

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The article explores how providing explanations in decision support systems can help users accept the results. It describes a process of how decisions are made and uses different knowledge domains to show how decisions are supported. The researchers also provide a framework for comparing decisions.