Negative expectations reversed when interviewers aimed to ingratiate, boosting applicant performance.
The study looked at how people's goals in social interactions can change their expectations and behaviors. When interviewers tried to be friendly and likable, even if they had negative expectations, the interviewees did better than expected. But when interviewers were cold and challenging, the interviewees didn't do as well. This shows that how we present ourselves can affect how others perform, even if we have negative expectations.