Consumer preferences shift in Indian restaurants based on service attributes.
Consumer preferences in restaurants in India vary based on the level of service attributes such as food quality, service, and ambiance. High-end restaurants prioritize quality over service, while quick-service restaurants value service more than ambiance. Improving food quality influences consumer preferences for ambiance and service, but not necessarily at the same level. Restaurateurs can benefit from offering high-quality food and appropriate service or ambiance levels. Expectations differ between high-end and quick-service restaurants in terms of service attributes.