The article discusses how information management is crucial for organizations that focus on processes instead of functions. The researchers studied Xerox Ltd. to understand how information management can be organized in process-based organizations. They found that program managers play a key role in coordinating information management tasks. These managers handle procurement, coordination, support, monitoring, and control activities. The study also highlights the importance of aligning information management with strategy and structure in process-focused enterprises. Overall, the research shows that a holistic approach to managing processes is possible with the right organization of information management.