Social Sciences
8 years ago

UK Embraces New Public Management for Competitive, Customer-Focused Public Services

Public Policy and Administration
New Management of Public Services: The United Kingdom Experience
John Wilson

Paper Summary

The article talks about how public services in the UK are changing. They are moving away from old ways of running things and focusing more on competition and making customers happy. This new approach involves restructuring, measuring how well things are going, and other changes to improve public services.

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