Unlocking Success: How Performance Measures Drive Public Management Strategies
Performance measurement is important for public managers to achieve various goals like evaluation, control, budgeting, motivation, promotion, learning, and improvement. Different measures are needed for each purpose, so there is no one-size-fits-all solution. Managers must carefully consider how performance measures can help improve their organization to select the right measures. Without a clear plan for using performance measures to drive improvement, managers won't know what to measure.