The article discusses the need for a framework to evaluate how well business processes are integrated and managed within a company. It focuses on the challenges of making different systems work together smoothly and efficiently. The researchers suggest dividing the evaluation into two areas: Business Process Integration and Business Process Management. The first area deals with the technical side of integrating processes and applications, while the second focuses on organizational processes. By looking at these two perspectives, the researchers identify key benefits, criteria, and metrics that are important for creating an evaluation framework.