Computer Science
8 years ago

Revolutionize IT service agreements with customizable self-service propositions!

Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions
Hannah J. Brocke, Falk Uebernickel, Walter Brenner

Paper Summary

Related papers

Business, Management and Accounting
8 years ago

Service providers overestimate quality, leading to lower user satisfaction levels.

Customer Relationships
Appearance Management
User Acceptance
1 view
Business, Management and Accounting
3 years ago

Transforming Services for Sustainability: The Shift to Super- and Self-Service

Service-Dominant Logic
Theme background image
Medicine
4 years ago

Service providers overestimate quality, leading to lower user satisfaction levels.

Health Care Research
1 view

The article suggests a way for companies to easily customize their IT service agreements by using pre-defined service options. This helps customers make changes to their IT services without needing to negotiate or reengineer the entire agreement. By using an online portal, customers can see all their current IT service commitments and easily request additional services that fit with their existing agreement. This approach has been successfully used in two major IT projects to improve flexibility and efficiency in managing IT services.