Social Sciences
8 years ago

New Quality Management System Aims to Maximize Benefits and Customer Satisfaction

Routledge eBooks
The Politics and Practice of Quality
Carl Parsons

Paper Summary

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The article discusses quality assurance in management systems, aiming to prevent problems and achieve customer satisfaction. It looks at different dimensions of quality, including client, professional, and management quality. The goal is to minimize risks and costs while maximizing benefits from meeting quality standards.