The goal of the study was to understand how sharing important information among companies in the steel industry can improve their maintenance services. The researchers looked at a case study involving two types of maintenance service providers and a steel manufacturer. They found that by integrating information like processes, technology use, and collaboration, companies can improve their performance from day-to-day tasks to long-term strategies. The study suggests that creating a shared system for information, common procedures, and commitment from all involved can lead to better results. This research helps us see how service providers can be a crucial part of the supply chain, and tailoring information sharing to each situation can make a big difference in how well things work.