Unlocking the Power of Co-Creation: How Customer Value Shapes Society
Value creation is not just about satisfying individual needs, but also about contributing to society as a whole. By combining individual customer value with public value, this paper shows how products and services can benefit both the customer and the community. Using self-organization theory and service-dominant logic, the authors demonstrate how these two types of value can work together. The research highlights the importance of understanding and leveraging value dynamics for both theory and practice in co-creating products and services.