New study reveals key factors influencing government business process management capabilities.
The article examines how government organizations manage their business processes. It looks at the abilities they have in this area and how these abilities affect the outcomes of their process management efforts. The researchers identify factors that influence these abilities, both from within the organization and from external sources. They create a model to understand how these factors work together. The study concludes by offering suggestions on how government organizations can improve their business process management abilities.
