Enterprises Co-creating Competitive Advantage with Customers for Success
The article discusses how businesses can work with customers to create value and gain a competitive edge. It explains that the focus has shifted from just selling products to helping customers use them effectively. By actively participating in the customer's value creation process, companies can co-create value and improve their competitive advantage. The paper introduces the concept of enterprise participation, where businesses join forces with customers to create value together. This approach is compared with customer participation, and practical suggestions are provided for implementation.