Decision Sciences
8 years ago

Decision aids lead to effort savings but not improved decision performance.

INFOR Information Systems and Operational Research
An Experimental Investigation Of The Relationship Between Decision Makers, Decision Aids and Decision Making Effort
Peter Todd, Izak Benbasat

Paper Summary

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The experiments studied how decision aids affect the effort put in by decision makers. Contrary to the belief that more tools lead to better decisions, the results showed that decision aids actually reduced the effort spent by decision makers. The aids were used to replace, not add to, the decision makers' efforts. In fact, the decision aid accounted for a significant portion of the information processed by the decision makers. This effect was more noticeable when there were more options to choose from.