Service designers revolutionize product-service systems with focus on value-in-use.
Product designers are usually in charge of designing products, but when it comes to designing Product-Service Systems, using their skills may not be the best approach. Service designers, who focus on processes and value-in-use, are better suited for this task. By comparing the two disciplines, it is clear that service designers are well-equipped to handle PSS design alongside product designers. Businesses need to develop good judgement and design management to ensure they have the right design skills for the job.