The CCNA Collaboration CICD 210-060 Official Cert Guide is a comprehensive study resource approved by Cisco to help you pass the exam successfully. Written by Cisco expert Michael Valentine, the guide includes quizzes, exercises, and practice tests to improve your knowledge and skills in Cisco Unified Communications. It covers topics like administration, end user management, dial plans, voicemail, and troubleshooting. The guide also offers study plan suggestions and templates to help you organize your study time effectively. With over 140 practice questions and tools like flashcards and study planners on the CD-ROM, this guide is designed to help you master the concepts and techniques needed for exam success.