Business, Management and Accounting
8 years ago

HaiDiLao's Service Innovation Revolutionizes Catering Industry, Boosting Economy.

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The research of service innovation on the base of catering service process — Taking HaiDiLao as an example
Zhiyuan Zhang, Lijuan Xu

Paper Summary

The article discusses how HaiDiLao, a popular hot pot restaurant chain, achieved rapid growth through innovative service processes. By analyzing HaiDiLao's unique service model, the article identifies reasons for its success and suggests ways to implement similar innovations in other restaurants. The goal is to improve the overall development of the service industry by learning from HaiDiLao's effective service strategies.

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