The article introduces a new method called "Problem-Based Software Requirements Specification" to improve the quality of software requirements. This approach focuses on understanding the problems faced by customers and using that knowledge to create effective software requirements. By following a structured process with five main steps, software development teams can better analyze the business context and specify requirements that address real customer issues. The key idea is to ensure that the software requirements directly address the needs of the customers, leading to more successful software projects. The article also includes a case study on CRM software to illustrate the approach.