Economics, Econometrics and Finance
7 years ago

Government services inaccessible to majority, especially women and poor adults.

World Bank, Washington, DC eBooks
An Evaluation of Border Management Reforms in a Technical Agency
Ana M. Fernandes, Russell Hillberry, Alejandra Mendoza Alcántara

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The article evaluates how well the government provides goods and services to people in India. They found that many people can't apply for what they need, especially women and poor adults. Only a few people who did apply found the process easy. To improve access, the government should make applications simpler, faster, and cheaper, and offer different ways to apply.