Complex logistics services drive up costs, but information lowers them!
Logistics outsourcing to third party logistics can help companies save money and focus on their main activities. Factors like service complexity, information availability, and sales volume affect the transaction costs between shippers and 3PL firms. The more complex the service, the higher the cost. Easy access to competitive information lowers costs. As sales or logistics volume increases, transaction costs decrease. This study aims to help determine fair transaction costs and provide cost reduction strategies for logistics managers.