Revolutionizing local government with strategic knowledge management.
The article discusses how local governments can use knowledge management to improve their performance. The researchers studied how the City of Tampere in Finland used knowledge management to better use performance information. They found that a well-planned knowledge management strategy helps gather and use information effectively. Key factors for success include aligning with the city's strategy, integrating into management systems, refining data processes, and ensuring data quality. The study also highlights the importance of management culture and ongoing performance discussions.