Social Sciences
7 years ago

New framework revolutionizes e-government portals for improved stakeholder engagement.

Advances in intelligent systems and computing
Measurement Based E-government Portals’ Benchmarking Framework: Architectural and Procedural Views
Laila Cheikhi, Abdoullah Fath-Allah, Ali Idri, Rafa E. Al-Qutaish

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E-government benchmarking helps classify and improve online government services. A new framework called MBeGBF was created by analyzing existing models to measure best practices in e-government portals. This framework provides guidelines for agencies to enhance the quality of their online services.