New model predicts success of IT outsourcing partnerships, reducing failure rates.
Outsourcing can help companies save money and improve their operations by working with other organizations. However, many outsourcing partnerships don't meet expectations, with more than half failing within five years. A new model has been created that combines two existing models and adds two new factors: Process Factors and Cultural Factors. This model aims to simplify outsourcing relationships for managers and researchers, helping them focus on the most important factors for success.