Business, Management and Accounting
6 years ago

Revolutionizing Telecom: Predicting Customer Churn with 99.8% Accuracy

2018 International Conference on Computer, Control, Electrical, and Electronics Engineering (ICCCEEE)
Prediction of Churning Behavior of Customers in Telecom Sector Using Supervised Learning Techniques
Muhammad Ali, Aziz Ur Rehman, Shamaz Hafeez, Muhammad Usman Ashraf

Paper Summary

The article predicts when customers will leave a telecom company using data mining techniques. By analyzing customer behavior, the researchers identified potential churners with 99.8% accuracy. This helps companies focus on retaining valuable customers and increasing profits.

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