Business, Management and Accounting
6 years ago

Total Quality Management boosts companies' competitive edge through intellectual capital generation.

South African Journal of Business Management
The influence of Total Quality Management on firms’ intellectual capital
Emilio Ruiz, Jesús David Sánchez de Pablo González del Campo, Rosa María Muñoz Castellanos, Isidro Peña García‐Pardo

Paper Summary

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Total Quality Management (TQM) positively impacts a company's intellectual capital, including human, social, and organizational aspects. The study used structural equation modeling to analyze this relationship and found that TQM has a strong positive effect on intellectual capital. This research highlights the importance of TQM in enhancing a company's strategic assets.