Business, Management and Accounting
5 years ago

Implementing ISO 9000:2000 Boosts Quality in Makassar Construction Firms, Enhancing Customer Satisfaction.

Journal of Civil Engineering JKUAT
Implementing ISO 9000 : 2000 in Makassar Construction Firms
Muhammad Sapri Pamulu, Muhammad S. Husni

Paper Summary

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Implementing ISO 9000:2000 in Makassar construction firms helps improve quality management, reduce defects, and save costs. A study analyzed quality practices in these firms to enhance customer satisfaction and continuous improvement. The research found that most construction companies in Makassar have quality units, documents, systems, and activities in place. They follow quality assurance steps under ISO 9000:2000. Quality culture and activities significantly impact quality processes within these firms.