Manufacturers Gain Competitive Edge Through Exceptional Customer Service
The study looked at how good service in manufacturing companies in South Sumatra can lead to a competitive advantage. The results showed that providing good service can help companies stand out from their competitors by producing goods more efficiently. Companies need to manage their resources well to achieve this advantage. To win in the market, companies must focus on creating a competitive edge through activities like designing, producing, and marketing products effectively. This can help them offer high-quality products at a lower cost compared to others.