Business, Management and Accounting
5 years ago

Revolutionizing Customer Service: Modern Tools Boost Efficiency in Travel Agencies

Features of the analysis of business processes of the company (on the example of customer service in a travel agency)
М. В. Волик

Paper Summary

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The article discusses how modern information technologies are used to improve business processes, focusing on customer service in a travel agency. The main goal is to analyze and describe the company's activities and processes to identify areas for improvement. By using tools to enhance business processes, companies can become more efficient. The key finding is that different tools are used depending on the company's scope, and identifying and improving specific business processes can lead to increased efficiency.