New ISO 9001 Requirements Enhance Quality Management in Manufacturing Industry
The article discusses how ISO 9001:2015 introduced new requirements, including risk-based thinking, for certification in the manufacturing industry. The focus was on implementing these changes in the information technology department of PT Softex Indonesia. The researchers used the seventh clause of ISO 9001:2015, a maturity model, and audits to measure the implementation. The key finding was that by addressing and managing risks related to quality and customer satisfaction, organizations can maintain ISO 9001:2015 requirements and improve their quality performance over time.