Social Sciences
5 years ago

Organizational culture and communication skills impact employee behavior in hospitality industry.

Management Science Letters
Does organizational commitment mediate the impact of organizational culture and interpersonal communication on organizational citizenship behavior?
Dewi Susita, I Ketut R Sudiarditha, Dedi Purwana, Christian Wiradendi Wolor, Restia Merdyantie

Paper Summary

Related papers

Business, Management and Accounting
a year ago

Creating a Culture of Learning Boosts Employee Citizenship Behavior

Leadership Impact
2 views
Business, Management and Accounting
8 years ago

Fairness at work boosts loyalty and positive behavior, study finds.

Work Engagement
Safety Assessment
Strategic Thinking
1 view
Business, Management and Accounting
8 years ago

Unlocking the Power of Organizational Improvisation, Learning, and Memory.

Learning Culture

The study looked at how the culture and communication within a company affect employees' behavior. They found that a positive company culture and good communication skills lead to stronger commitment from employees. This commitment, in turn, influences employees' willingness to go above and beyond in their job, known as Organizational Citizenship Behavior (OCB). However, the study also showed that communication skills alone did not directly support OCB. The researchers used a survey method with 237 employees from a hospitality company and analyzed the data using a software called AMOS. The results suggest that a positive company culture and effective communication can enhance employees' commitment and ultimately impact their behavior at work.