Economics, Econometrics and Finance
4 years ago

High service quality key to customer satisfaction and loyalty in business

Facta Universitatis Series Economics and Organization
Service quality as determinant of customer satisfaction
Suzana Đukić, Velida Kijevčanin

Paper Summary

Related papers

Business, Management and Accounting
3 years ago

Superior service quality boosts customer satisfaction and bank profitability!

Customer Relationships
1 view
Business, Management and Accounting
4 years ago

Improved bank service quality in Tamil Nadu boosts customer loyalty and satisfaction.

Customer Relationships
Retail Behavior
User Acceptance
Business, Management and Accounting
4 years ago

Customer Satisfaction Key to Long-Term Business Success, Study Finds

Customer Relationships
Retail Behavior
Strategic Thinking
1 view

The article explores how providing high-quality service is crucial for keeping customers happy and loyal in today's competitive business world. By focusing on delivering excellent service, companies can increase customer satisfaction and retention. The study shows that Total Quality Management (TQM) plays a key role in improving service quality and ultimately customer satisfaction. This means that companies need to constantly strive to meet and exceed customer expectations to build loyalty and succeed in the market.