Decision Sciences
4 years ago

Majority of Malaysian SMEs Embrace E-commerce, But Face Adoption Hurdles

Journal of Critical Reviews
Electronic Commerce Adoption among Malaysian SMEs
Tze San Ong, Boon Heng Teh, Nur Fatin Kasbun, Hamidreza Mahroeian, Mohammad Imtiaz Hossain

Paper Summary

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The article explores how small and medium-sized businesses in Malaysia are adopting e-commerce. The researchers surveyed 100 SMEs and found that factors like organizational readiness, ease of use, and usefulness influence e-commerce adoption. Many SMEs in Malaysia have embraced e-commerce, but usage levels are still low. Cultural reasons and financial constraints are the main barriers to adoption. Overall, being prepared and having support from managers and resources like money and technology are crucial for SMEs in Malaysia to successfully implement e-commerce.