Business, Management and Accounting
8 years ago

Revolutionize Business Process Management with Best Practices Framework!

Lecture notes in business information processing
Identifying Best Practices in Business Process Management Using Fuzzy Analytical Hierarchy Process
Nazli Shahim, Charles Møller

Paper Summary

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The article discusses how to improve Business Process Management by identifying best practices. The researchers gathered common BPM practices from literature and interviews with process architects. They then used questionnaires and Fuzzy Analytical Hierarchical Process to select the best practices. The study was conducted in 3 large telecommunication companies in Denmark. The identified best practices are believed to be widely applicable in various telecommunication organizations. The framework is helpful in improving BPM application and can be used by BPM practitioners.