Mobile Banking Revolutionizes Customer Service and Reduces Transaction Costs
Electronic banking services, like mobile banking, are becoming more common worldwide. Banks are using technology to offer a variety of products and services to customers, aiming to improve service quality and reduce costs. However, with more people using online banking, there is also an increase in internet fraud. To address this, banks are implementing stronger security measures. This paper gives an overview of electronic banking services, focusing on mobile banking and the challenges it faces in terms of security.