Cultural differences in complaint strategies revealed between English and Indonesian speakers.
Complaining can actually help improve a bad situation and bring people closer together. A study compared how English and Indonesian native speakers complain. English speakers often hint at their complaints, while Indonesians are more direct. When a friend makes a mess, English speakers are annoyed, while Indonesians stay silent. If a child bumps into a parent, English speakers might complain directly, while Indonesians tend to be more explicit. And if a driver hits another car, English speakers are likely to accuse, while Indonesians may even threaten. These differences can help non-native speakers understand how to communicate better across cultures.