Developers' Information Behavior Shapes Future Help Center Quality and User Experience.
The article explores how developers in China use technical documentation. The researchers conducted interviews and surveys to understand how developers find and use documentation. They found that developers prefer certain ways of getting documentation and often start by quickly finding the information they need. Factors like gender and how much developers rely on documentation can affect their behavior. In conclusion, developers have specific patterns in how they use technical documentation, which should be considered when improving help centers.