XYZ College Transforms Service Quality with Innovative Information System Architecture
The article discusses how XYZ College in Indonesia used the TOGAF Architecture Development Method to plan their enterprise information system. The goal was to align IT resources with business processes to improve service quality. The researchers focused on three initial steps: Preliminary, architectural vision, and business architecture. The key finding was a detailed description of the college's business architecture that can guide future steps in the TOGAF ADM process.