Human Resource Management is crucial for companies to increase employee productivity and profits. The focus is often on creating a dialogue with employees, but it's also important to understand the basic source of human resources - the individual themselves. This is especially important in industries like IT services. The paper explores different perspectives on human behavior and suggests strategies for designing HR functions to meet organizational needs. HR faces challenges in providing the right people with the right skills for the right job, and organizations are using change strategically to improve effectiveness.