Financial exclusion affects billions of people and businesses worldwide. The G20 countries are working to reduce this issue. The Bank of Italy plays a crucial role in promoting financial inclusion through education, supervision, and cooperation with other central banks. They emphasize the importance of financial literacy for making informed decisions. The Bank helps developing countries improve financial inclusion through small intermediaries. New payment methods, like mobile phone payments, can enhance financial inclusion by providing access to the retail payments market. Pre-paid cards also play a significant role in this effort.