Computer Science
4 years ago

Organizational maturity linked to higher client satisfaction in IT projects.

World Scientific Book Chapters
The Influence Of Organizational Maturity In The Project Performance: A Research In The Information Technology Sector
Renato de Oliveira Moraes, Isak Kruglianskas

Paper Summary

The article explores how the maturity level of project management in software development organizations affects project performance. The researchers compared less mature organizations with mature ones and found a significant difference in client satisfaction between the two groups. This suggests that more formalized project management processes lead to higher customer satisfaction in software development projects.

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