Information technology plays a crucial role in improving supply chain management by connecting different processes within organizations and with suppliers and customers. By using IT tools, businesses can gather, analyze, and act on information to enhance supply chain performance. The main goal of supply chain management is to maximize customer value and gain a competitive edge in the market. Key activities in supply chain management include product development, procurement, production, logistics, and information systems. IT helps in integrating these processes internally and externally, leading to better overall performance.