The article discusses how e-commerce can help small businesses in the Eastern Cape improve their operations. The researchers found that factors like awareness, computer skills, and Internet access affect how well SMEs can use e-commerce. They also discovered that many SMEs face barriers like lack of skills and infrastructure. To help SMEs, the study suggests creating more awareness about e-commerce, improving Internet connections, and providing training programs. Additionally, offering free Internet access and setting up Internet cafes could benefit small businesses.