The article looks at complaints made by Jordanian graduate students on Facebook to the Student Union at their university. The researchers analyzed these complaints to see how they were worded and if they were polite. They found that even though complaints are usually negative, the students used polite language and strategies to save face. The most common ways they complained were by stating the problem, suggesting a solution, thanking the reader, giving reasons for their complaint, and using other methods. The students also showed support for the student representatives to help solve their issues.