Business, Management and Accounting
3 years ago

Improved service quality leads to higher customer satisfaction in insurance companies

SSRN Electronic Journal
The Impact of Service Quality on Customer Satisfaction; An Empirical Study
K T Joshy, Dr.F.J. Peterkumar, Sunil Vakayil

Paper Summary

Related papers

Business, Management and Accounting
3 years ago

Private Banks Outshine Public Banks in Customer Satisfaction and Service Quality.

Customer Relationships
1 view
Business, Management and Accounting
3 years ago

Improved service quality boosts customer satisfaction in Nigerian banking industry.

Customer Relationships
1 view
Business, Management and Accounting
7 years ago

Private Banks Outperform Public Banks in Customer Satisfaction and Service Quality.

Customer Relationships
Retail Behavior
User Acceptance
1 view

The quality of service provided by public sector General Insurance companies in Cochin has a significant positive impact on customer satisfaction. This means that when these companies offer better service, customers are more satisfied. To ensure customers are happier, it is important for these organizations to focus on improving the quality of service they provide.