Economics, Econometrics and Finance
3 years ago

Online Banking Revolutionizes Customer Experience at State Bank of India!

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AN ANALITICAL STUDY OF INTERNET BANKING TO IDENTIFY ITS IMPACT ON CUSTOMER’S OF STATE BANK OF INDIA
Shubhangi Gore, Aachal Verma, Pooja Karnase, Upasna Jadhav, Ruchika Raut

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The study looked at how online banking services impact customers of the State Bank of India. Researchers collected data from surveys, websites, and other sources to understand how services like ATM, online banking, phone banking, and mobile banking affect customer satisfaction. The goal was to see how these services influence customers' experiences with the bank.