Business, Management and Accounting
3 years ago

Fast and Reliable Delivery Service TIKI Boosts Consumer Satisfaction

Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences
Analysis of Consumer Satisfaction Using Delivery Service “Titipan Kilat” (TIKI)
T. Nurhaida, Lilinesia Lilinesia, Amrin Mulia Utama

Paper Summary

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The study analyzed consumer satisfaction with the delivery service "Titipan Kilat" (TIKI). They found that service quality, such as being on time and responsive, and trust in the company, like honesty and quality compared to competitors, are key factors in increasing customer satisfaction. This shows that providing reliable and high-quality service can build trust and satisfaction among consumers using express delivery services like TIKI.