Business, Management and Accounting
3 years ago

Private Banks Outshine Public Banks in Customer Satisfaction and Service Quality.

International Journal in Management and Social Science
Service Quality & Customer Satisfaction-A Comparison Between Public And Private Sector Banks In Nagaland
A. K. M. Mominul Haque Talukder, Amalesh Bhowal

Paper Summary

The study compared service quality and customer satisfaction between public and private banks in Nagaland. Private banks scored higher in both areas, showing that they provide better service and make customers happier. This suggests that private banks are more customer-focused and successful in meeting customer needs and expectations.

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