Economics, Econometrics and Finance
3 years ago

Banking Goes Digital: Customers Embrace Self-Service Technology for Informational Needs

THE PURPOSES OF USING OF AUTOMATED TELLER MACHINE MOBILE BANKING AND INTERNET BANKING SERVICES
Badugu Arunasree

Paper Summary

Related papers

Business, Management and Accounting
4 years ago

E-banking revolutionizes Indian banking industry, eliminating need for physical branches.

Crowdfunding Dynamics
Microfinance
Banking Analysis
1 view
Business, Management and Accounting
4 years ago

Mobile Banking Revolutionizes Customer Service and Reduces Transaction Costs

Crowdfunding Dynamics
Economics, Econometrics and Finance
5 years ago

24/7 Access to Banking Services: India Embraces Electronic Banking Revolution

Microfinance
Crowdfunding Dynamics
Banking Analysis
1 view

Banks are using new technology like ATMs, mobile banking, and internet banking to make banking easier and more competitive. Customers use these services for both information and transactions, but mostly for getting information. A study in Andhra Pradesh looked at why customers use these services, how satisfied they are, and what problems they face.