The service industry is crucial for a country's economic growth, with urbanization and privatization driving its expansion. Quality services are essential for a thriving economy, as customers now demand higher standards. Improving service quality is key, focusing on critical attributes that can be challenging to measure and manage effectively. Customer satisfaction is influenced by internal service quality. Total Quality Management and Quality Management Models are important for enhancing service quality. Understanding and implementing quality management practices can lead to better services in the service sector.